FAQ's

Where do you ship?

We ship to select international destinations. Shipping availability, delivery times, and costs are shown at checkout based on your location.

How long does shipping take?

Standard shipping typically arrives within 6–12 business days, while Express shipping arrives within 5–8 business days. Delivery times begin once your order has been processed and dispatched.

How long does order processing take?

Orders are usually processed within 1–2 business days. Once your order ships, you’ll receive a confirmation email with tracking information.

Will I receive tracking information?

Yes. All orders include tracking. Please allow up to 48 hours after shipment for tracking updates to appear.

What materials are used in your products?

Our pieces are crafted from carefully selected materials chosen for comfort, durability, and feel. Product-specific details can be found on product page.

Are your products cruelty-free?

Yes. We use cruelty-free faux fur and materials, designed to offer a luxurious look and feel without the use of animal fur.

How do I choose the right size?

Each product page includes detailed sizing and fit information to help you choose confidently. If you’re between sizes, we recommend selecting the size that best matches your preferred fit.

Can I return or exchange an item?

We accept returns within 30 days of delivery, provided items are unworn, unused, and in their original condition with all tags attached. Please visit our Returns & Exchanges page for full instructions.

Are sale items eligible for returns?

Unless otherwise stated, sale items follow the same return policy. Any exceptions will be clearly noted on the product page.

How do I care for my item?

Care instructions are listed on each product page. For most faux fur pieces, professional dry cleaning is recommended to maintain texture and shape.

Is my payment information secure?

Yes. All payments are processed through secure, encrypted checkout systems to ensure your information is protected at all times.

How can I contact you?

Need help? Simply click the chat icon in the bottom-left corner to connect with us anytime.